Sunday, 17 February 2008

Got my housing. Big Kudos to Scubacam.nl and Mares Benelux (TopSport Diving)

S&S DX300


So finally I got my housing. This has been a very long story for which I have to thank Ron at Scubacam and to Mares Benelux (former TopSport diving) for their great service.

Please find below a short version of the story.

Last year I bought a Sea&Sea housing for my Canon EOS350D at Scubacam. Since the beginning there were issues with the TTL. Ron at Scubacam always promptly tried to solve the issue and housings, TTL converters and strobes came back and forth from Sea&Sea Japan without any success. TopSport diving at that time ordered a brand new housing to try to solve the issue and kept the "old one" in their stock. Unfortunately also this one didn't work.

In between, I had a liveaboard to Honduras. Two days before I left to Honduras one of the strobes simply died. Once more Ron when completely out of his way and immediately got me a new strobe to replace the faulty one. Since the beginning I was very pleased with the level of service provided by both companies.

Unfortunately, after a long time trying to solve the problem, the housing came once more from Japan not working properly.

ScubaCam and TopSport immediately agreed with finding a different solution since this was not working out. Specifically, they agreed to replace the S&S D350 kit for the brand new S&S MDXD300 for the Nikon D300 without any costs from my side. I just had to choose which lens kits I wanted and everything was arranged. In addition to that, for all the troubles, TopSport kindly offered me one Mares product of my choice.

I must say I am very very pleased with how this case was dealt with and must say that these two companies are an example to any company out there in terms of customer service.

For all this, THANK YOU very much.

Below a picture of me and Ron with my new housing:
Me and Ron (Scubacam)



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